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Lekce 4 · třída 14+
Consumer law: returns, warranties, cancellation
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The buyer is strongly protected in Germany. The Widerrufsrecht gives 14 days to return online purchases without reason (one click — two weeks to reconsider). Gewährleistung is a legal 2-year warranty: phone breaks — the seller must repair/replace, not some "service centre". B2C vs B2C: in-store returns are goodwill, online is law. Price binding means no price rise after ordering.
- ●Widerruf: a letter/email is enough — unpacking does not void the right
- ●Gewährleistung ≠ Garantie: 2 years by law plus maker’s warranty on top
- ●Verbraucherzentrale — free advice in disputes: in every state
🛒 The Verbraucherzentrale got ~€2bn back for Germans in 2023 alone. One call — and the seller "finds" your money.